winkels
About our client:
Our Client is a global company focused on improving the health and safety of people and their environment. From earlier medical insights and more effective therapies to cleaner water and safer homes.
Today they are looking for a German speaking Customer Service Agent to re-inforce their team in Zaventem.
Description:
As Customer Service Agent , your tasks are:
- To conduct any day-to-day support issues for the Internal and External Customers.
- To offer our customers impeccable service, and provide answers to questions concerning price, service contracts, service interventions and special requests from the sales and/or from the service business.
- To maintain a professional attitude and business skills and show a good understanding of the processes in place, communicate changes in process to related functions and personnel.
- To be the first point of contact for customers who are using our clients instruments in Germany, Austria and Switzerland.
- To ensure 1st line technical support to our customers. Forward 2nd line technical support to the appropriate individual.
- To be responsible for the application of pricing/discount schedules in co-ordination with the service organization within established guidelines.
- To handle and follow-up complaints from customers including the issue of credits when needed.
- To Focus on quality through our clients QMS systems.
- To liaising with other functions/departments (service, finance, regulatory
) for proper information flow and in accordance with the procedural requirement. Contribute to the quality system and to recommend changes where necessary.
Vereiste kwalificaties:
Candidate Profile:
• Fluent in German and knowledge of French is a plus. Company language is English.
- Experience in customer relations. Previous experience in a multinational Customer Care organization and international trading is an asset.
- Strong interpersonal skills and capability to work well within a team environment.
- Excellent communication skills and a pronounced customer focused approach, able to work with a broad range of personality styles and types.
- Proactive mindset, developed sense of responsibility, tasks ownership.
- Precise and organized and able to work in a process driven environment.
- Strong PC and Microsoft Windows skills (Word/Excel/PowerPoint/Access/Lotus Notes). ERP experience, preferably SAP, would be a qualified plus.
Loonindicatie (op jaarbasis): 0.00
Meer info over deze job: Hier
Plaatser: Page Personnel
Plaats: Leuven
Provincie: BB
